Update by user Sep 06, 2012
Finally! I sent a letter to the BBB and they really came through.
Within days I had two phone calls and the guy actually followed up. Unfortunate it took all that effort since they lost my business within a couple of weeks of the snafu.
Got my refund and release of the domain name. Thanks to a bunch of followup and the BBB.
Update by user Aug 20, 2012
Ok so it is now August 20th. I wrote various letters including an official BBB complaint.
I believe the BBB at least helped with getting a real phone call however they (mydomain) happened to call me in the middle of my work day and I never have really talked to anyone. I exchanged voice mail and once again provided them with the information they asked for. Today the ticket has an entry that they need more information and it is signed by yet another person who has never been involved in this nearly 3 month old debacle.
I hope that you never choose MYDOMAIN.COM for anything. You might as well burn your money.
Original review posted by user Jun 07, 2012
Just a warning, don't use them. They migrated servers and lost all my account information and in turn, took my website down in the process.
It was down at least 12 days out of the first 30 days. To add insult to injury, thier "billing experts" refused to do anything until I proved to them I paid for the site. (Let's see, already had the domain name and control panel logins....Mmmmm) to date, site still down, still fighting them.
First line support was Ok but most of the guys had no idea what they were doing. They suck!!